Terms of service

Our Terms of Service

Effective Date: November 21, 2025
Last Updated: November 21, 2025

Welcome to Rustic Roots Ranch! These Terms of Service (“Terms”) govern your access to and use of our website, products, and services available at www.rusticrootranch.ca (the “Site”). By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree to these Terms, please refrain from using our Site.

1. General Terms

1.1 Eligibility
You must be at least 18 years old or have parental or guardian consent to use this Site.

1.2 Changes to Terms
We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with a revised effective date.

1.3 Account Information
You are responsible for maintaining the confidentiality of your account and password.

2. Orders and Payments

2.1 Order Process
By placing an order, you agree to provide accurate and complete information. Orders are subject to acceptance and availability.

2.2 Pricing
All prices listed are in Canadian dollars and exclude applicable taxes and shipping costs, which will be added at checkout.

2.3 Payment
We accept payments through [list accepted payment methods, e.g., credit cards, PayPal, etc.]. All transactions are processed securely.

2.4 Order Cancellations
We reserve the right to cancel any order for reasons such as product unavailability, payment issues, or suspected fraudulent activity.

3. Shipping and Delivery

3.1 Shipping Policy
We ship to [list locations if applicable]. Shipping costs and estimated delivery times are provided at checkout.

3.2 Delays
Rustic Roots Ranch is not responsible for delays caused by carriers or circumstances beyond our control.

3.3 Risk of Loss
Risk of loss transfers to you upon delivery to the shipping address provided.

4. Returns and Refunds

4.1 Return Policy
We accept returns on non-perishable items within 14 days of delivery. Items must be unused and in their original condition. Perishable items (such as meat products) are non-returnable.

4.2 Refund Policy
Approved refunds will be processed within 7 business days. Shipping costs are non-refundable.

4.3 Contact for Returns
To initiate a return or refund, please contact us at [email protected] or 780-228-5772.

5. Intellectual Property

All content on this Site, including text, images, logos, and trademarks, is the property of Rustic Roots Ranch or its licensors. You may not reproduce, distribute, or use our content without written permission.

6. Limitation of Liability

Rustic Roots Ranch is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

7. Indemnification

You agree to indemnify and hold harmless Rustic Roots Ranch and its affiliates, employees, and agents from any claims, damages, or liabilities arising from your use of the Site.

8. Governing Law

These Terms are governed by the province of Alberta Canada, without regard to its conflict of law provisions.

9. Contact Us

If you have any questions about these Terms, please contact us at:

Rustic Roots Ranch
Phone: 780-228-5772
Email: [email protected]
Address: Box 999 Beaverlodge AB T0H 0C0
Website: www.rusticrootsranch.ca